Customer Service Manager, State Farm Agent Team

Job overview

The Customer Service Manager, State Farm Agent Team role is onsite in Rockford, IL. Compensation is $60,000–$75,000 per year. The agency’s mission is to help people obtain appropriate coverage at the right price and recover from the unexpected. The manager oversees daily office operations, develops team members, and works with the agent to support office performance. The role also addresses client concerns and helps maintain customer satisfaction, efficient workflows, and compliance with State Farm standards.

What you'll do

• Manage office operations and workflow
• lead and coach team members
• oversee office policies, procedures, and compliance with State Farm standards
• collaborate with the agent on business strategies and goals
• address client concerns and support customer satisfaction.

What we're looking for

Skills & competencies

customer service manager

state farm agent team

rockford il

jason bonomo state farm agent

$60k-$75k

office operations

team leadership

customer satisfaction

insurance licenses

state farm experience

workflow management

client relationships

Work arrangement

• Weekend coverage required

Benefits & perks

• 401(k)
• performance-based bonus
• paid time off
• training and development
• opportunity for advancement
• flexible schedule.

Why this role

Requires prior State Farm experience and Property/Casualty and Life/Health insurance licenses; benefits include 401(k), performance bonus, paid time off, and training and development.

About the employer

Jason Bonomo - State Farm Agent is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.