Customer Service Agent

Job overview

The Customer Service Agent role is based in Birmingham, AL, supporting prospective and current residents. Compensation is not specified. Arcan Capital acquires and manages apartment properties across the Southeastern United States and describes its focus as providing a positive living experience for residents. The agent guides prospective residents from initial inquiry through move-in and supports current residents through service, renewals, and community engagement. The role helps maintain a smooth leasing process and resident satisfaction through responsive communication and coordination with onsite teams.

What you'll do

• Give property tours and answer inquiries
• promote community amenities
• guide prospects through applications
• process applications, background checks, and lease agreements
• coordinate apartment inspections and move-in readiness
• address resident concerns and lease renewals
• maintain resident records
• respond to inquiries by phone, email, and in person
• monitor market and competitor information
• and support community events.

What we're looking for

Skills & competencies

customer service agent

apartment leasing

resident services

property management

property tours

lease applications

move-in coordination

resident engagement

birmingham al

arcan capital

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision benefits
• two weeks of paid vacation
• five days of PTO or sick leave
• matching 401(k)
• career development opportunities.

Why this role

Serves as an initial point of contact for prospective residents and supports them through the leasing process to move-in.

About the employer

ARCAN Capital is hiring for this role. Industry: Residential Property Managers. Sector: 53.