Customer Service Representative — State Farm Agent Team

Job overview

The Customer Service Representative is an onsite, full-time role in Ashland, KY, paying $40,000–$60,000 per year. The position supports Ian Phillips State Farm’s insurance agency and its customer experience. The representative answers policy questions, assists with policy changes, processes claims, and maintains interaction records. By coordinating with agency colleagues and anticipating customer needs, the role supports the agency’s service and growth.

What you'll do

• Answer customer inquiries and provide policy information
• assist with policy changes and updates
• process insurance claims and follow up with customers
• maintain accurate records of customer interactions.

What we're looking for

Skills & competencies

customer service representative

insurance agency

state farm

policy information

policy changes

claims follow-up

customer records

ashland ky

ian phillips state farm

$40k–$60k/year

full-time

career advancement

Work arrangement

• Weekend coverage required

Benefits & perks

• 401(k), 401(k) matching, performance bonus, paid time off, training and development, and advancement opportunities.

Why this role

The posting notes potential internal growth opportunities for especially driven and sales-minded candidates.

About the employer

Ian Phillips - State Farm Agent is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.