Customer Retention Specialist

Job overview

The Customer Retention Specialist role is onsite at CPI Security’s headquarters in Charlotte, NC. Annual compensation is $50,000 to $80,000. CPI Security’s stated mission is to protect customers while providing service and peace of mind. The specialist works to retain customers considering cancellation by resolving disputes, troubleshooting service or system concerns, and identifying solutions. The role supports customer relationships and retention goals through empathetic service and a solutions-based approach.

What you'll do

• Resolve customer disputes and challenges
• build value in the CPI brand
• offer solutions to customers considering cancellation
• troubleshoot technical issues and answer questions about systems or services
• identify root causes and retention strategies
• work toward retention goals
• handle calls with empathy and professionalism.

What we're looking for

Skills & competencies

customer retention specialist

charlotte nc

cpi security

customer service

customer retention

dispute resolution

security systems

home automation

troubleshooting

sales experience

$50k–$80k annual compensation

commission

weekend availability

on-site headquarters

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision coverage
• 401(k) with company matching
• short- and long-term disability and life insurance options
• paid holidays, floating holiday, and PTO
• free monitored security system after 90 days
• on-site café, coffee and smoothie bar, walking trail, basketball court, and fitness facility.

Why this role

Compensation includes a base hourly rate, tiered commission, performance-based pay, training, and quarterly bonus. The posting also lists higher shift pay for nights and weekends and an on-site fitness facility and other amenities.

About the employer

CPI Security is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.