Senior Manager of Operations – Urgent Care

Job overview

The Senior Manager of Operations – Urgent Care role is onsite in Fuquay-Varina, NC, overseeing operations across four urgent care centers. Compensation is not specified in the posting. The role supports AFC Urgent Care’s goal of delivering a consistent, high-quality experience for patients and team members. This leader strengthens clinic operations by developing center administrators, standardizing processes, and ensuring initiatives are implemented and sustained. The role uses operational and financial data to identify issues, coordinate cross-functional solutions, and improve performance across the centers.

What you'll do

• Oversee operations across four urgent care locations
• lead and coach Center Administrators
• address operational escalations
• evaluate workflows, staffing, patient flow, and service delivery
• manage audits and corrective actions
• standardize policies and procedures
• partner with Revenue Cycle Management and other support departments
• lead cross-functional projects
• monitor operational performance and follow through on improvement plans.

What we're looking for

Skills & competencies

senior manager of operations

urgent care

healthcare operations

multi-site leadership

clinic operations

center administrator coaching

patient flow

revenue cycle management

fuquay-varina nc

afc urgent care

Work arrangement

• Weekend coverage required

Why this role

The role is hands-on and multi-site, with direct leadership of Center Administrators and ownership of cross-functional initiatives from planning through implementation.

About the employer

American Family Care Fuquay Varina is hiring for this role. Industry: Freestanding Ambulatory Surgical and Emergency Centers. Sector: 62.