Customer Support and Office Manager

Job overview

The Customer Support and Office Manager role is fully in-office in Pleasant Grove, UT, with a full-time Monday–Friday schedule from 8:00 a.m. to 5:00 p.m.; compensation is not specified. Allied provides environmental services including medical waste disposal, hazardous waste, medical supplies, secured document shredding, and solid waste and recycling. The role serves as the first point of contact for customer issues while coordinating service scheduling and follow-up. It also manages daily office logistics and team activities, helping customers receive timely responses and keeping the office organized and welcoming.

What you'll do

• Answer the customer service line and inbox
• respond to voicemails and route information
• create and track customer tickets and follow up with subcontractors
• coordinate and confirm services
• gather information for escalations
• create billing tickets and assist with basic accounting questions
• process supply orders and address change addendums
• manage specified accounts and send weekly manifests
• order office supplies, snacks, and catering
• greet visitors
• set up team lunches and plan celebrations, activities, dinners, and service projects
• manage user access in Slack and Motivosity
• send gift cards to customers who leave positive reviews.

What we're looking for

Skills & competencies

customer support

office coordinator

pleasant grove ut

allied usa

full-time

monday–friday

8:00 a.m.–5:00 p.m.

customer tickets

subcontractor coordination

office operations

environmental services

Work arrangement

• Weekend coverage required

Why this role

Fully in-office, Monday through Friday, 8:00 a.m.–5:00 p.m.; includes customer support, subcontractor coordination, office operations, and team event logistics.

About the employer

Allied USA is hiring for this role. Industry: Other Business Service Centers (including Copy Shops). Sector: 56.