IT Support Services II, Help Desk

Job overview

The IT Support Services II, Help Desk role is onsite in Lafayette, LA. Compensation is not specified. Courser is a partnership platform that helps technology service companies identify and pursue growth opportunities. The specialist resolves escalated technical issues, supports systems and users, and contributes to IT projects and service documentation. The role helps maintain reliable, secure technology services while supporting junior staff and improving support processes.

What you'll do

• Provide second-tier support for hardware, software, and network issues
• assist with administration of servers, workstations, and cloud environments
• troubleshoot Windows, macOS, Linux, and mobile devices
• respond to user requests
• document support processes and configurations
• mentor junior staff
• participate in deployments, upgrades, and network enhancements
• monitor systems and networks
• manage user accounts and access
• track incident trends and resolutions.

What we're looking for

Skills & competencies

it support services ii

help desk

lafayette la

courser

full-time

second-tier support

system administration

windows

linux

macos

network troubleshooting

junior staff mentorship

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, vision, and life insurance
• 401(k) match
• flexible PTO
• 10 holidays including birthday and a floating holiday
• gym and Amazon Prime reimbursement
• 40 hours of volunteer time
• paid parental leave
• paid certifications
• learning and development programs.

Why this role

The posting seeks three to five years of IT support or system administration experience; ConnectWise experience and CompTIA, Microsoft, cloud, virtualization, or security experience are listed as preferred.

About the employer

Courser is hiring for this role. Industry: Computer Facilities Management Services. Sector: 54.