Customer Service Representative

Job overview

The Customer Service Representative role is onsite in Solon, OH, with a Monday–Friday schedule from 8:00 a.m. to 5:00 p.m. Compensation is not specified. The role supports Kestrel Vision customers ordering spare parts and machinery. The representative manages orders from entry through delivery, coordinating with production, inventory, logistics, and shipping to ensure accurate fulfillment. By responding to inquiries, communicating changes, and resolving order issues, the role supports a reliable customer experience.

What you'll do

• Receive, enter, and track customer orders for spare parts and machinery
• verify pricing, availability, and order accuracy
• coordinate with production, inventory, logistics, and shipping
• respond to order-status, lead-time, availability, service, and complaint inquiries
• provide updates about delays, shortages, and delivery changes
• monitor stock and communicate backorders
• maintain order, shipment, return, and customer-interaction records
• troubleshoot discrepancies and product concerns
• communicate special requirements and technical specifications
• recommend process improvements.

What we're looking for

Skills & competencies

customer service representative

order management

customer support

spare parts

machinery orders

erp/crm systems

inventory coordination

order fulfillment

monday–friday

solon oh

kestrel vision

Work arrangement

• Weekend coverage required

Benefits & perks

• 401(k) and matching
• health, dental, and vision insurance
• disability and life insurance
• paid time off and holiday pay
• HSA and FSA
• annual bonus
• employee assistance program.

Why this role

Requires a high school diploma or equivalent and 2+ years of customer service, order processing, or administrative experience. Ability to use ERP/CRM or inventory systems is required; an associate degree and industrial or technical product experience are preferred.

About the employer

Kestrel Vision is hiring for this role. Industry: Marketing Consulting Services. Sector: 54.