Inbound Customer Service Agent
Employment type
Contract
Work setting
On-site
Location
Las Cruces, NM
Schedule
Day shift
Posted
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Job overview
The Inbound Customer Service Agent role is an onsite position located in Las Cruces, NM. Compensation is not specified in the posting, and this role supports various customer service initiatives. This role exists to assist customers with questions and account inquiries. The agent contributes to the team by resolving concerns and ensuring a high level of service.
What you'll do
- Assist customers with questions, requests, and account inquiries.
- Resolve customer concerns in a timely manner.
- Provide accurate information about products and services.
- Maintain detailed records of customer interactions.
- Meet quality and productivity goals.
What we're looking for
- Skills & competencies
- contractday shiftlas cruces nmcustomer serviceinboundmci careersno on-callno degree requiredonsitecall center
- Work arrangement
- Weekend coverage required
Benefits & perks
- Paid time off, health benefits, retirement savings, and performance incentives.
Why this role
Focuses on delivering exceptional customer experiences.
About the employer
MCI Careers is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.
Additional details
- Industry sector
- 56
- Industry
- Telemarketing Bureaus and Other Contact Centers
- Occupation code
- 43-4051.00
You'll be redirected to the employer's application page.
Listing ID: 6fb64604-2f13-4802-bcfb-da9c2098f510