Work-at-Home Contact Center Agent

Job overview

The Work-at-Home Contact Center Agent listing is for Iowa County, IA, and describes the role as work at home; the XML does not specify the remote-work scope. Compensation is stated as $11.50 per hour. MCI provides customer experience, business process outsourcing, and cloud technology services across multiple industries. The agent supports customer service, technical support, and sales interactions by resolving customer issues, managing accounts, explaining products and processes, identifying upgrade opportunities, and working toward first-call resolution.

What you'll do

• Listen to customers and resolve issues
• use systems and technology for account management
• identify sales opportunities and apply sales skills to upgrades
• explain products and processes
• escalate customer dissatisfaction appropriately
• handle calls effectively to support first-call resolution.

What we're looking for

Skills & competencies

contact center

customer service

technical support

customer sales

account management

call handling

first-call resolution

iowa county ia

mci careers

microsoft office

windows

customer experience

Work arrangement

• Weekend coverage required

Benefits & perks

• The posting describes new-employee training and continuous learning and development opportunities.

Why this role

MCI provides new employees with training; the listing includes both full-time and part-time options.

About the employer

MCI Careers is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.