Reservations / PBX Agent

Job overview

The Reservations / PBX Agent role is onsite in Honolulu, HI. Compensation is not specified. Crescent Hotels & Resorts describes its work as providing exceptional guest experiences and offers hospitality-focused learning and development. The agent manages reservation inquiries and group bookings while maintaining rates, packages, and booking information in the property management system. The role supports guest satisfaction and hotel revenue by monitoring inventory, occupancy, and selling conditions and coordinating with hotel departments.

What you'll do

• Respond to reservation inquiries by phone, email, and booking platforms
• manage group reservations and contract terms
• maintain rates, packages, and tracking codes in the property management system
• monitor room categories and oversold dates
• enter monthly performance data
• respond to market and occupancy changes
• support departmental budgeting and expense monitoring
• coordinate with hotel departments.

What we're looking for

Skills & competencies

full-time

reservations agent

pbx

hotel reservations

group bookings

guest service

revenue management

honolulu hi

property management system

flexible scheduling

401(k) match

hotel discounts

Work arrangement

• Weekend coverage required

Benefits & perks

• Benefits for eligible associates and family members, 401(k) matching, flexible scheduling, discounts at Crescent-managed properties, and Marriott hotel room discounts.

Why this role

The posting calls for flexibility to work a variety of shifts, including days, evenings, and weekends.

About the employer

Crescent Hotels & Resorts LLC is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.