Customer Success Patient Care Manager

Job overview

The Customer Success Patient Care Manager role follows a hybrid schedule in Columbus, OH, and is full-time. Compensation is $80,000–$100,000 per year. The role leads Gifthealth’s patient care call center operations, supporting patients, providers, pharmacies, and clients. The manager oversees patient care supervisors and daily call center operations, coordinating staffing and schedules, improving workflows, and monitoring service performance. The role contributes to a consistent patient experience through team leadership, cross-functional process improvements, training, and issue resolution.

What you'll do

• Delegate responsibilities and deadlines
• maintain client relationships and resolve issues
• coordinate coverage, scheduling, time off, and after-hours/on-call responsibilities
• analyze staffing and service data
• maintain Saturday schedules and PTO calendars
• reduce manual tasks
• collaborate with pharmacy management systems and cross-functional teams
• lead meetings and audits
• monitor Zendesk queues
• conduct one-to-ones
• support onboarding, training, and recruiting
• ensure HIPAA and software security compliance.

What we're looking for

Skills & competencies

customer success patient care manager

columbus oh

gifthealth

$80k–$100k/year

hybrid

patient care

call center operations

team leadership

process improvement

hipaa

on-call scheduling

full-time

Work arrangement

• Weekend coverage required

Why this role

The role coordinates an after-hours and on-call team schedule and responsibilities.

About the employer

giftHEALTH Inc is hiring for this role. Industry: All Other Miscellaneous Ambulatory Health Care Services. Sector: 62.