Resident Support Specialist

Job overview

The Resident Support Specialist role is onsite in Columbus, OH, with a Monday–Friday schedule from 9:00 a.m. to 5:30 p.m. Pay is $21.75 per hour. The posting describes a possible temp-to-hire arrangement and an opportunity to help shape an operational platform at a company working in multifamily risk compliance. The specialist serves as a primary contact for residents, resolves service and account issues, and supports the Rentistry program. The role also handles compliance-related data issues and administrative work to maintain accurate, compliant program operations.

What you'll do

• Respond to resident questions, comments, and complaints by phone, email, live chat, and in person
• investigate concerns and follow up on resolutions
• maintain product and service knowledge
• review and update resident accounts
• manage compliance and data issues, including the Credit Reporting Error Resolution process
• support Rentistry program operations
• complete administrative tasks, retrieve and distribute mail, and suggest process improvements.

What we're looking for

Skills & competencies

resident support specialist

columbus oh

$21.75/hour

onsite

monday–friday

9:00 a.m.–5:30 p.m.

resident services

customer support

rentistry

compliance

account management

live chat

free onsite parking

Work arrangement

• Weekend coverage required

Benefits & perks

• Free onsite parking
• possible permanent hire for the right fit.

Why this role

The posting notes free onsite parking, an open-ended contract with a strong possibility of permanent hire for the right fit, and no cover letter requirement.

About the employer

Dawson is hiring for this role. Industry: Employment Placement Agencies. Sector: 56.