Virtual/Remote Store Manager

Job overview

Despite the title, the Virtual/Remote Store Manager role is onsite at the Lucas, TX property five days per week. Compensation is $21–$23 per hour. Trunk Space Storage describes the position as a customer contact for several storage locations, supporting inquiries and store occupancy. The manager assists current and prospective customers with storage availability, pricing, rentals, payments, and account questions across video, phone, chat, and email. The role supports customer satisfaction and occupancy by resolving issues, processing reservations and payments, and maintaining accurate records.

What you'll do

• Answer inbound video and phone calls, chats, and emails
• provide information about storage units, pricing, availability, and policies
• assist with reservations, account questions, and payment processing
• troubleshoot and escalate customer issues
• follow scripts and procedures
• meet customer satisfaction, response-time, and productivity goals
• maintain accurate CRM and storage-system records
• maintain a professional demeanor.

What we're looking for

Skills & competencies

store manager

self-storage

customer service

reservations

payment processing

customer support

crm

lucas tx

trunk space storage

full-time

weekend availability

variable shifts

$21–$23/hr

Work arrangement

• Weekend coverage required

Why this role

Requires physical presence at the Lucas, TX property five days per week, weekend availability, and variable shifts between 8 a.m. and 8 p.m. CST. The title's remote wording does not describe the actual work arrangement in the posting.

About the employer

Trunk Space Storage is hiring for this role. Industry: Lessors of Miniwarehouses and Self-Storage Units. Sector: 53.