Entry-Level Customer Service Agent (Full-Time)

Job overview

The Entry-Level Customer Service Agent (Full-Time) role is onsite in Las Cruces, NM, paying $12.65–$14.51 per hour. MCI supports commercial and public-sector clients with customer service, help desk, and back-office processing. The agent handles customer inquiries, resolves basic technical and process questions, documents claims, and supports customer service, technical support, and sales interactions while following client procedures and protecting personal information.

What you'll do

• Handle inbound and outbound contacts
• resolve customer issues
• research systems and coordinate with other departments
• complete account management tasks
• document and process claims
• follow scripts and procedures
• answer questions using knowledge resources
• escalate issues
• attend training and meetings.

What we're looking for

Skills & competencies

entry-level customer service agent

las cruces nm

mci careers

$12.65–$14.51/hr

full-time

customer service

help desk

technical support

back-office processing

inbound inquiries

customer sales

training

career advancement

Work arrangement

• Weekend coverage required

Benefits & perks

• Industry-leading training and advancement opportunities.

Why this role

Entry-level opportunity with training and advancement paths described for supervisor, trainer, talent acquisition, and operations management roles.

About the employer

MCI Careers is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.