Service District Manager

Job overview

The Service District Manager role is based in Houston, TX, and requires extensive domestic travel of up to 75%. Compensation is not specified. Micro Center’s service teams repair, build, upgrade, and support customer technology across its stores.

What you'll do

• Lead service and repair departments across 7–10 stores through store Knowledge Managers.
• Own customer satisfaction and NPS, technician productivity and quality, service revenue and profit, leadership development, staffing, and data-led performance management.
• Visit stores regularly, partner with store and sales leaders, and work with Home Office teams on company programs and planning.

What we're looking for

Skills & competencies

service district manager

houston tx

full-time

retail services

computer repair

multi-store leadership

customer satisfaction

technician productivity

service sales

domestic travel up to 75%

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision coverage, employee discounts, tuition reimbursement, paid time off, 401(k) with company match, vendor and company training, and career advancement opportunities.

Why this role

The role reports to the Vice President, Retail Services and requires 7+ years of progressive service, repair, or technical operations leadership, including 3+ years leading managers across multiple locations.

About the employer

Micro Center Inc is hiring for this role. Industry: All Other General Merchandise Retailers. Sector: 45.