Reference Lab Outreach Customer Success Specialist
Compensation
$45.08 – $58.61 /hr
Employment type
Full-time
Work setting
On-site
Location
Newark, CA
Schedule
Day shift
Posted
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Job overview
The Reference Lab Outreach Customer Success Specialist role is hybrid in Newark, CA. The posted base pay scale is $45.08–$58.61 per hour. The role supports Stanford Health Care’s Reference Lab outreach program and its customer relationships and service delivery.
What you'll do
- Manage assigned outreach accounts and serve as a customer liaison
- resolve service issues and coordinate training and education
- support strategic planning and program performance
- manage customer surveys and analyze feedback
- coordinate courier services, billing, supplies, and distribution of requisition forms and results
- assist with marketing activities, customer engagement, and business development
- prepare communications for leaders and stakeholders.
What we're looking for
- Skills & competencies
- customer successreference laboutreachhybridnewark castanford health care$45.08–$58.61/hraccount managementcustomer trainingcourier coordinationbilling coordination
- Work arrangement
- Weekend coverage required
Why this role
Coordinates customer success across outreach clients, laboratory teams, billing, courier services, and operational stakeholders.
About the employer
Stanford Health Care is hiring for this role. Industry: All Other Miscellaneous Ambulatory Health Care Services. Sector: 62.
Additional details
- Industry sector
- 62
- Industry
- All Other Miscellaneous Ambulatory Health Care Services
- Occupation code
- 43-4051.00
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Listing ID: 6f5829d5-a56b-44f3-8ed1-f9961d02979e