Lead Concierge / Guest Experience Supervisor

Job overview

The Lead Concierge / Guest Experience Supervisor role is onsite in San Antonio, TX. Compensation is not specified. The position supports guest experience and concierge services at The St. Anthony, a historic Luxury Collection hotel. The role exists to deliver personalized hospitality by anticipating guest needs, arranging local experiences, resolving concerns, and coordinating with hotel teams and local partners. It helps create memorable stays that reflect the property’s history and Luxury Collection standards.

What you'll do

• Provide personalized guest service and maintain a visible lobby presence
• arrange dining, transportation, entertainment, tours, and itineraries
• share knowledge of San Antonio restaurants, attractions, history, culture, and events
• assist with reservations, directions, and special requests
• coordinate transportation, deliveries, and maintenance requests
• handle guest inquiries and concerns
• communicate with management and other departments
• maintain an organized concierge area
• develop local business relationships and promote hotel restaurants, bars, events, and programming.

What we're looking for

Skills & competencies

lead concierge

guest experience supervisor

san antonio tx

the st. anthony

crescent hotels & resorts

luxury hospitality

guest relations

concierge services

local experiences

san antonio history

evenings and weekends

Work arrangement

• Weekend coverage required

Benefits & perks

• Benefits for eligible associates and family members, 401(k) matching for eligible associates, flexible scheduling, travel discounts, discounted parking, and daily associate meals.

Why this role

Les Clef d’Or Keys are preferred; 3–5 years of concierge, hospitality, or customer service experience and prior leadership or supervisory experience are preferred. Flexible availability includes evenings, weekends, and holidays.

About the employer

Crescent Hotels & Resorts LLC is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.