Technical Support Engineer - Full-Time - San Francisco, CA

Job overview

The Technical Support Engineer is a hybrid role based in San Francisco, CA, with LiveRamp. Compensation is specified as $75,000 - $109,000 per year. This role supports the company's mission by providing technical guidance and troubleshooting for global clients. The Technical Support Engineer manages a ticket queue, resolves technical challenges, and provides excellent customer service. This role exists to ensure client satisfaction and support company growth by bridging the gap between technical issues and client needs.

What you'll do

• Manage a ticket queue to provide technical guidance and troubleshooting.
• Work with global customer support teams.
• Resolve technical support tickets.
• Communicate with external customers and internal stakeholders.
• Learn and adopt new technical skills.

What we're looking for

Skills & competencies

full-time

hybrid

san francisco ca

liveramp

technical support

saas

sql

customer service

onsite

technology

Work arrangement

• Weekend coverage required

Benefits & perks

• 401K matching up to 6%, medical, dental, vision, flexible PTO, parental leave.

Why this role

Data collaboration platform for innovative companies.

About the employer

LiveRamp is hiring for this role. Industry: Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services. Sector: 51.