Customer Service Representative – State Farm Agent Team Member

Job overview

The Customer Service Representative – State Farm Agent Team Member role is an onsite, full-time position in Wausau, WI, paying $50,000–$75,000 per year. The role supports Tonya Springer’s State Farm agency in delivering customer experiences that contribute to agency growth and community service. The representative answers policy questions, assists with policy changes, processes claims, and maintains accurate interaction records. The role helps customers navigate their insurance needs and coordinates with agency colleagues, with potential internal growth opportunities for driven, sales-minded candidates.

What you'll do

• Answer customer inquiries and provide policy information
• assist with policy changes and updates
• process insurance claims and follow up with customers
• maintain accurate records of customer interactions.

What we're looking for

Skills & competencies

customer service representative

insurance

policy information

policy changes

claims processing

customer records

full-time

wausau wi

state farm agent

$50k–$75k salary

401(k)

health insurance

paid time off

license reimbursement

Work arrangement

• Weekend coverage required

Benefits & perks

• License reimbursement, 401(k), performance-based bonus, health insurance, paid time off, training and development, and advancement opportunities.

Why this role

The agency describes a team-first culture, community involvement, and internal growth opportunities.

About the employer

Tonya Springer - State Farm Agent is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.