Remote Customer Service Representative

Job overview

The Remote Customer Service Representative role is fully remote for applicants located in Georgia, North Carolina, Ohio, Pennsylvania, Texas, or West Virginia. Compensation is not specified. Call Control, LLC handles customer service calls on behalf of dealership clients. The representative supports dealership customers by handling inbound inquiries and outbound follow-up calls, scheduling service appointments, and updating customer and vehicle information. The role contributes to dealership service and follow-up objectives while following company scripts and privacy requirements.

What you'll do

• Receive inbound calls for dealership clients and follow required scripts
• schedule service appointments and answer basic inquiries
• gather and update customer and vehicle information
• address customer inquiries and concerns
• conduct outbound calls using a pre-designed script and schedule appointments according to promotional offers
• follow National Do Not Call List and privacy requirements
• work in a team-based environment.

What we're looking for

Skills & competencies

remote customer service representative

remote

customer service

inbound calls

outbound calls

appointment scheduling

dealership support

georgia

north carolina

ohio

pennsylvania

texas

west virginia

Work arrangement

• Weekend coverage required

Benefits & perks

• Simple IRA with 3% company match
• medical, dental, and vision insurance
• health savings account
• paid time off
• merit-based rewards
• semi-annual pay and performance reviews.

Why this role

Applications, interviews, orientation, and training are completed virtually; eligible applicants must reside in one of six listed states.

About the employer

Call Control, LLC is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.