Customer Experience Executive

Job overview

The Customer Experience Executive role is based in Kansas City, MO, with an in-person work arrangement and travel to customer sites. Compensation depends on geography and experience; the posting also states a 15% performance-based annual bonus, stock options, and benefits. Artera’s mission is to make healthcare number one in customer service through technology and services that strengthen provider-patient communication. The executive owns the post-sales experience for major health system accounts, from implementation and go-live through adoption, renewal, and expansion. By coordinating complex delivery, solving customer problems, and maintaining executive relationships, the role supports customer outcomes and retention across Artera’s portfolio.

What you'll do

• Own end-to-end post-sales experience for enterprise accounts
• run implementations and complex programs
• execute advanced configuration, integration design, and workflow problem-solving
• manage stakeholders and escalations
• build VP- and C-suite relationships
• drive adoption, value attainment, renewal, and expansion
• coordinate cross-functional execution
• represent customer needs in internal forums
• travel at least 25% of the quarter for onsite meetings and QBRs.

What we're looking for

Skills & competencies

customer experience executive

enterprise health systems

customer success

implementation management

b2b saas

ehr

executive relationships

account growth

kansas city mo

artera

25%+ travel

15% annual bonus

stock options

healthcare technology

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, vision, flexible spending accounts, company-paid life and disability insurance, equity, voluntary benefits, 401(k), development resources, holidays, seasonal breaks, and flexible time off.

Why this role

Requires 5+ years working with or inside large health systems and demonstrated enterprise account ownership; travel minimum is 25% of the quarter. U.S. hiring is focused on Santa Barbara, Seattle, and Kansas City; candidates should reside in or be willing to relocate to one of these areas.

About the employer

Artera is hiring for this role. Industry: Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services. Sector: 51.