Customer Service Representative, State Farm Agent Team Member

Job overview

The Customer Service Representative, State Farm Agent Team Member role is onsite in Conroe, TX. The listing states pay of $15–$18 per hour. The position supports Matt Springer’s State Farm agency and offers an entry-level path to expanded insurance service responsibilities. The representative welcomes customers, answers phones, responds to questions, assists with basic policy updates and service requests, and maintains accurate interaction records. As experience and insurance knowledge grow, the employee may take on broader client-service responsibilities and have the opportunity to transition into an Account Manager role.

What you'll do

• Greet customers and support front-desk duties
• answer phones and direct inquiries
• respond to customer questions with general policy information
• assist with basic policy updates, documentation, and service requests
• complete administrative tasks and maintain accurate records
• learn agency systems, insurance products, and service processes
• gradually take on expanded client-service responsibilities as experience is gained.

What we're looking for

Skills & competencies

customer service representative

state farm agent team member

insurance

customer support

front desk

policy service

administrative support

conroe tx

matt springer state farm agent

$15–$18 per hour

Work arrangement

• Weekend coverage required

Benefits & perks

• Performance-based bonus
• competitive salary
• paid time off
• training and development
• advancement opportunities.

Why this role

Entry-level opportunity with the possibility of transitioning to an Account Manager role as experience and knowledge develop; Property and Casualty license is preferred, not stated as required.

About the employer

Matt Springer - State Farm Agent is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.