Customer Support Representative

Job overview

The Customer Support Representative role is onsite in Fultonville, NY. Compensation is $18 per hour. The position supports customer service and operations for a locally owned Culligan location, part of a provider of water treatment solutions. The representative processes orders, manages customer accounts, resolves inquiries, schedules service and delivery, and coordinates with service and operations teams. The role also contacts customers about additional services or maintenance plans and escalates unresolved issues.

What you'll do

• Process orders and manage customer accounts
• resolve customer issues
• build customer relationships
• schedule service appointments and delivery orders
• coordinate with service and operations teams
• contact customers about additional services or maintenance plans
• escalate unresolved issues for review.

What we're looking for

Skills & competencies

customer support representative

customer service

order processing

account management

service scheduling

delivery coordination

water treatment

fultonville ny

culligan

$18/hr

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision insurance
• 401(k) with company match
• paid time off and vacation
• company-paid training
• employee discounts.

Why this role

Requires a high school diploma or GED and at least two years of customer service experience.

About the employer

Culligan 3NY is hiring for this role. Industry: Water Supply and Irrigation Systems. Sector: 22.