Director of AI Experience Design

Job overview

The Director of AI Experience Design role is listed in Fairfax, VA; the posting does not specify a remote arrangement. The stated national base salary range is $154,200–$205,600 per year. Edelman Financial Engines provides financial planning and investment advice to clients. Within the AI Center of Excellence, the director shapes human-centered AI experiences for advisors, clients, and employees. The role sets experience strategy and standards, partners across product and technology teams, and uses research and performance data to improve adoption, trust, and outcomes.

What you'll do

• Define experience principles and design conversational, multimodal, and agent-assisted AI interactions
• create journeys blending human expertise with AI recommendations
• establish AI UX standards and guidelines
• conduct user research and develop personas, journey maps, and service blueprints
• ensure transparency, explainability, accessibility, and responsible AI
• collaborate with product, engineering, architecture, and data teams
• translate insights into prototypes and designs
• use analytics and feedback to optimize AI-enabled experiences.

What we're looking for

Skills & competencies

director

ai experience design

ux leadership

human-centered design

ai/ml

behavioral design

user research

financial services

fairfax va

edelman financial engines

$154,200–$205,600/year

bachelor’s degree required

Work arrangement

• Weekend coverage required

Benefits & perks

• May be eligible for discretionary bonus, health, dental, and other wellness plans, and 401(k) contributions.

Why this role

Leads human-centered AI experience strategy in a regulated financial-services context, with emphasis on trust, transparency, and measurable outcomes.

About the employer

Edelman Financial Engines, LLC is hiring for this role. Industry: Miscellaneous Intermediation. Sector: 52.