Diesel Service Writer

Job overview

The Diesel Service Writer role is an onsite, full-time position in Roberts, WI. Compensation is not specified. This position is with Jerry’s Truck & Trailer Repair, part of Midwest Star Group, which provides heavy-duty truck and trailer repair and related services. The role serves as the primary liaison between fleet customers, owner-operators, and diesel technicians. It translates reported mechanical issues into repair orders, coordinates maintenance and shop workflow, and keeps customers informed through estimates, approvals, repair updates, and invoicing.

What you'll do

• Gather vehicle and customer details
• clarify reported mechanical symptoms
• update customers on repair status
• explain repairs and diagnostic results
• open detailed repair orders
• prepare estimates and obtain approvals
• review technician notes and labor records
• process warranty claims and recalls
• invoice completed work
• schedule preventive maintenance, DOT inspections, and emergency repairs
• coordinate parts availability
• prioritize incoming work.

What we're looking for

Skills & competencies

diesel service writer

heavy-duty trucks

customer service

repair orders

shop coordination

preventive maintenance

dot inspections

warranty claims

roberts wi

jerry’s towing

full-time

medical insurance

dental insurance

vision insurance

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision coverage with the company contributing 70% toward premiums
• supplemental healthcare coverage
• company-paid basic life and AD&D insurance
• voluntary insurance options
• retirement plan with 3% company match
• paid time off accruing from the first day
• six paid holidays.

Why this role

The posting describes work with Class 7–8 trucks, diesel engines, air brakes, and heavy-duty drivetrains.

About the employer

Jerry's Towing is hiring for this role. Industry: General Automotive Repair. Sector: 81.