Guest Service Shift Leader — Overnight

Job overview

The Guest Service Shift Leader — Overnight role is onsite in Whitestown, IN, on a third shift schedule of 40 hours per week. Compensation is $17–$22 per hour. The role supports Wally’s front-end operations, where guest service leads help maintain transaction accuracy, speed, and hospitality standards.

What you'll do

• Work alongside cashiers
• support drawer counts, register balancing, transaction accuracy, and front-end organization
• coach team members in real time
• reinforce service expectations
• resolve guest concerns using the BLAST de-escalation approach
• assist with training and mentoring
• and communicate with Guest Service Managers when support is needed.

What we're looking for

Skills & competencies

guest service shift leader

overnight

third shift

40 hours per week

whitestown in

wally's

cash handling

team coaching

guest service

$17–$22/hour

Work arrangement

• Weekend coverage required

Benefits & perks

• 401(k) with 5% company match, company-paid medical option and life insurance, dental and vision coverage, PTO, short- and long-term disability, AD&D coverage, HSA, and FSA.

Why this role

The posting requires flexibility for nights, weekends, and holidays and describes a leadership role with hands-on cashier responsibilities.

About the employer

Wally's Operating Company LLC is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.