IT Operations Manager

Job overview

IT Operations Manager is listed in Minneapolis, Minnesota. Xcel Energy describes a hybrid work model, with many roles expected onsite three days per week, while noting that expectations vary by role, team, and business needs. Compensation is $97,600–$138,600 per year. The role supports operational IT services and service-level agreements. The manager leads day-to-day operations, staff development, service performance, and restoration efforts. By managing operational risks and costs, improving processes, and coordinating changes across the organization, the role helps maintain reliable IT services for Xcel Energy.

What you'll do

• Maintain and enforce support procedures and IT knowledge-base information
• oversee and assess service performance
• report outcomes and risks with recommended actions
• lead continuous improvement
• serve as an escalation point for service and problem resolution
• forecast and manage expenses
• lead staff performance and development
• coordinate service demand and capital investment engagement
• provide domain expertise and monitor technology trends.

What we're looking for

Skills & competencies

it operations manager

it service management

service-level agreements

operations leadership

incident escalation

process improvement

minneapolis mn

xcel energy

$97,600–$138,600/year

full-time

hybrid work model

Work arrangement

• Weekend coverage required

Benefits & perks

• Annual incentive program
• medical and pharmacy, dental, and vision plans
• life insurance
• flexible spending and health savings accounts
• disability coverage
• employee assistance program
• tuition reimbursement
• pension and 401(k)
• paid time off, holidays, volunteer time off, and parental leave.

Why this role

Hybrid work model; many roles are expected onsite Tuesday through Thursday, but expectations vary by role, team, and business needs.

About the employer

Xcel Energy is hiring for this role. Industry: Electric Power Distribution. Sector: 22.