Patient Account Representative I

Job overview

The Patient Account Representative I role is onsite in Palo Alto, CA, with a stated base pay scale of $32.42–$36.48 per hour. The position supports Stanford Health Care's Patient Financial Services operations. This entry-level role helps resolve unpaid, underpaid, denied, or unresolved patient accounts through routine claims and business-office work. Accurate follow-up, documentation, and escalation support the financial operations behind patient care.

What you'll do

• Respond to payer requests by providing medical records or other documentation
• route business-office correspondence
• work in Epic queues and documentation
• perform printing and mailing
• edit and submit claims
• conduct basic claims follow-up and address denials, underpayments, or payer rejections.

What we're looking for

Skills & competencies

patient account representative i

palo alto ca

stanford health care

patient financial services

medical billing

claims submission

payer follow-up

denials

underpayments

epic

accounts receivable

$32.42–$36.48/hr

Work arrangement

• Weekend coverage required

Why this role

Entry-level Patient Financial Services role; high school diploma or GED and one year of directly related experience required. No license or certification is listed.

About the employer

Stanford Health Care is hiring for this role. Industry: Offices of Physicians (except Mental Health Specialists). Sector: 62.