Senior Manager, Customer Success

Job overview

The Senior Manager, Customer Success is an onsite role based in Springfield, IL, with a salary range of $125,000–$135,000 USD per year. This position supports the Customer Success department at iCIMS, a leading enterprise hiring platform provider, by leading teams to drive customer adoption, retention, and value realization. The role exists to translate organizational priorities into actionable execution, fostering operational excellence and leadership development. It contributes to company goals by partnering with cross-functional stakeholders to ensure scalable customer success outcomes and measurable business impact.

What you'll do

• Lead, coach, and develop Customer Success managers
• translate strategic priorities into actionable plans
• drive operational performance through metrics and customer health indicators
• provide strategic oversight of customer portfolios
• build alignment across teams and stakeholders.

What we're looking for

Skills & competencies

full-time

day shift

springfield il

icims

customer success

saas

leadership

operational excellence

retention

strategy

$125k-$135k

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, vision, 401(k), dependent care, disability insurance, life insurance, parental leave, mindfulness resources, open vacation policy, tuition reimbursement.

Why this role

Focuses on scaling high-performing teams and driving measurable business results in a SaaS environment.

About the employer

iCIMS is hiring for this role. Industry: Executive Search Services. Sector: 56.