Customer Success Associate

Job overview

The Customer Success Associate role is listed in Irvine, CA. Compensation is $55,000–$62,000 per year. CT Corporation, part of Wolters Kluwer, provides legal entity management, corporate compliance, and due diligence solutions to businesses and law firms. The associate manages customer relationships and requests related to legal and compliance services. The role provides consultative support, coordinates orders and escalations, and works across customer service teams to deliver timely, accurate responses and identify relevant additional offerings.

What you'll do

• Provide prompt verbal and written customer service
• identify customer goals and compliance needs
• manage the order lifecycle and cross-selling opportunities
• prioritize requests using Salesforce and internal systems
• manage customer escalations
• maintain relationships with customers and partners.

What we're looking for

Skills & competencies

customer success associate

irvine ca

wolters kluwer

ct corporation

customer service

b2b

legal compliance

order management

salesforce

customer relationships

cross-selling

$55k–$62k/year

Work arrangement

• Weekend coverage required

Why this role

Customer-facing role supporting corporate legal compliance services for businesses, law firms, and small businesses.

About the employer

Wolters Kluwer is hiring for this role. Industry: Marketing Consulting Services. Sector: 54.