Customer Relations Assistant

Job overview

The Customer Relations Assistant is an onsite, full-time, first-shift position in Rock Falls, IL, paying $17–$19 per hour. The schedule is Monday through Friday, 8:30 a.m.–4:30 p.m. The role supports clients and an account management team with customer service and daily operations.

What you'll do

• Answer calls and service requests
• communicate with clients by phone and email
• route inbox messages
• document interactions and maintain contact records
• process certificates, Auto ID cards, and policy requests
• assist with scheduling, claims, billing, payments, audits, renewals, and quotes
• and support Account Managers with policy changes and service needs.

What we're looking for

Skills & competencies

customer relations assistant

customer service

account support

insurance office

client communication

policy servicing

billing support

rock falls il

hughes recruiting & consulting

$17–$19/hr

monday–friday

8:30 a.m.–4:30 p.m.

paid training

401(k) match

Work arrangement

• Weekend coverage required

Benefits & perks

• Health insurance, paid time off, 401(k) with company match, paid weekly, direct deposit, and paid training.

Why this role

The posting specifies a weekday schedule and benefits including paid training and a 401(k) with company match.

About the employer

Hughes Recruiting & Consulting is hiring for this role. Industry: Employment Placement Agencies. Sector: 56.