Concierge Hospitality Manager

Job overview

The Concierge Hospitality Manager role is onsite in McLean, VA, Monday–Friday. Compensation starts at $80,000–$85,000 per year. Circles provides personal and business support services as part of Sodexo’s Quality of Life Solutions, including concierge services for employees at client locations. The manager oversees the onsite concierge team and its daily service delivery. Through coaching, training, operational standards, and customer issue resolution, the role supports a positive client and employee experience and helps the team meet service expectations.

What you'll do

• Oversee daily activities of onsite concierge professionals
• motivate, coach, train, and develop team members
• handle escalated customer concerns
• monitor team performance and service quality
• support operational standards and procedures
• promote a positive work environment and continuous learning.

What we're looking for

Skills & competencies

concierge hospitality manager

mclean va

circles

onsite

monday–friday

$80k–$85k

full-time

hospitality

concierge services

team leadership

customer service

coaching

401(k) match

unlimited pto

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision insurance
• short- and long-term disability
• 401(k) match
• life insurance
• unlimited PTO
• paid holidays
• discount programs
• 30-day paid sabbatical.

Why this role

Requires a high school diploma, at least four years of customer service experience, and at least two years of people management experience. The role is full-time exempt.

About the employer

Circles is hiring for this role. Industry: All Other Personal Services. Sector: 81.