Senior Enforcement Operations and Compliance Specialist

Job overview

The Senior Enforcement Operations and Compliance Specialist role is hybrid in Nashville, TN. Pay is $65,000–$75,000 per year. The role supports Metropolis Technologies’ enforcement operations across internal teams, outsourced partners, and third-party vendors. The specialist investigates disputes, oversees waiver and refund workflows, audits vendor processes, and monitors data integrity and regulatory compliance. Reporting and process improvements help reduce operational risk and support consistent, audit-ready enforcement decisions.

What you'll do

• Triage and document enforcement disputes and high-risk cases
• execute waiver and refund reviews
• maintain audit-ready procedures and compliance documentation
• audit outsourced teams and vendor data
• coordinate quality checks for enforcement notices
• manage partner file transfers and resolve processing errors
• track service levels and outcomes
• collaborate with Field Operations, Legal, and Support Leadership on improvements and site readiness.

What we're looking for

Skills & competencies

enforcement operations

compliance

risk mitigation

case management

vendor quality assurance

bpo oversight

collections data

operational analytics

nashville tn

metropolis technologies

$65k–$75k

hybrid

full-time

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, vision, flexible spending accounts, long- and short-term disability, life and accident insurance, 401(k), and paid time off.

Why this role

Hybrid role combining enforcement operations, compliance oversight, vendor quality assurance, data analytics, and process improvement.

About the employer

Metropolis Technologies is hiring for this role. Industry: Parking Lots and Garages. Sector: 81.