Customer Service Representative, State Farm Agent Team Member

Job overview

The Customer Service Representative, State Farm Agent Team Member role is onsite in Buffalo, NY, with annual compensation of $50,000–$60,000. Jacob Czaja’s State Farm agency serves customers and supports the local community through area organizations, events, and fundraisers. The representative handles customer inquiries, policy updates, and claims follow-up while maintaining accurate interaction records. By coordinating with agency colleagues and anticipating customer needs, the role helps reinforce strong customer experiences and support agency growth.

What you'll do

• Answer customer inquiries and provide policy information
• assist with policy changes and updates
• process insurance claims and follow up with customers
• maintain accurate records of customer interactions.

What we're looking for

Skills & competencies

customer service representative

state farm agent team member

buffalo ny

jacob czaja state farm

full-time

$50k–$60k/year

insurance

policy information

policy changes

claims follow-up

customer records

training and development

Work arrangement

• Weekend coverage required

Benefits & perks

• Simple IRA
• license reimbursement
• performance bonus
• health insurance
• paid time off
• training and development
• advancement opportunity
• flexible schedule.

Why this role

The agency describes internal growth opportunities for driven, sales-minded candidates and provides ongoing training and coaching.

About the employer

Jacob Czaja - State Farm Agent is hiring for this role. Industry: Marketing Consulting Services. Sector: 54.