Customer Service Representative, State Farm Agent Team Member

Job overview

Customer Service Representative, State Farm Agent Team Member is an onsite role in Fort Madison, IA, with a stated annual salary range of $40,000–$60,000. The role supports Jess Sutcliffe’s State Farm agency and its community members. The representative helps deliver customer experiences that support agency growth by answering inquiries, assisting with policy updates and claims, maintaining interaction records, and coordinating with agency colleagues.

What you'll do

• Answer customer inquiries and provide policy information
• assist with policy changes and updates
• process insurance claims and follow up with customers
• maintain accurate records of customer interactions.

What we're looking for

Skills & competencies

customer service representative

state farm agent team member

fort madison ia

jess sutcliffe state farm agent

insurance

policy information

policy changes

claims processing

customer records

licensing paid by agency

Work arrangement

• Weekend coverage required

Benefits & perks

• Agency-paid licensing, performance-based bonus, flexible schedule, health insurance, paid time off, training and development, profit sharing, 401(k) matching, and advancement opportunities.

Why this role

The agency states that licensing costs are paid and offers a flexible schedule, training, and development.

About the employer

Jess Sutcliffe - State Farm Agent is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.