Appliance Repair Administrative Assistant

Job overview

Appliance Repair Administrative Assistant is an onsite role at Grand Appliance’s Kalona, IA warehouse. Compensation is not specified. The role supports the appliance repair service department and the company’s mission of serving customers for a lifetime. The assistant handles service calls and administrative follow-through so customers, schedulers, and technicians have accurate information. The role helps coordinate appointments, escalate urgent issues, complete job records, and move completed work into billing and claims processes.

What you'll do

• Answer appliance repair calls
• record customer, address, contact, appliance, and access information
• enter service requests into customer systems
• escalate emergencies to the Service Manager
• explain scheduling steps and arrival windows
• assist with booking and confirming appointments
• help technicians complete paperwork
• close completed jobs for billing
• assist with warranty and claims paperwork, follow-up, and customer payments
• cover phone lines during breaks and busy periods.

What we're looking for

Skills & competencies

administrative assistant

appliance repair

service department

customer service

service scheduling

warranty claims

customer calls

kalona ia

grand appliance

monday–friday 9 am–5 pm

Work arrangement

• Weekend coverage required

Benefits & perks

• The posting describes competitive wages, comprehensive benefits, and growth opportunities without listing specific benefits.

Why this role

Onsite Monday–Friday, 9:00 AM–5:00 PM; high school diploma or equivalent required; prior customer service or administrative experience preferred.

About the employer

Grand Appliance LLC is hiring for this role. Industry: Appliance Repair and Maintenance. Sector: 81.