Surgical Communications and Coordination Specialist

Job overview

The Surgical Communications and Coordination Specialist is an onsite role in Rockville, MD; compensation is not specified. The position is part of Visionary Ophthalmology’s Surgical Services Department. The specialist manages patient communications and coordinates administrative needs across the surgical process, helping improve access, reduce missed calls and voicemail backlog, and support patient satisfaction and operational efficiency. The role connects patients with surgical coordinators, providers, and clinical staff while tracking follow-up tasks.

What you'll do

• Answer inbound calls and return voicemails within departmental service standards
• make outbound calls about appointments, surgery scheduling, pre-operative requirements, and follow-up
• provide general surgical information as directed
• route clinical concerns to appropriate staff
• document communications in the electronic medical record
• support scheduling and documentation
• verify patient and insurance information when appropriate
• monitor outstanding tasks
• coordinate communication among patients, providers, surgery centers, and departments
• maintain call logs and voicemail queues.

What we're looking for

Skills & competencies

surgical communications specialist

rockville md

visionary ophthalmology

surgical services

patient communications

surgical coordination

appointment scheduling

electronic medical records

spanish required

patient access

healthcare administration

Work arrangement

• Weekend coverage required

Why this role

Spanish-speaking bilingual proficiency is required. Ophthalmology and surgical coordination experience are preferred.

About the employer

Visionary Ophthalmology is hiring for this role. Industry: Offices of Physicians (except Mental Health Specialists). Sector: 62.