Guest Services Supervisor — Club Wyndham Atlanta

Job overview

The Guest Services Supervisor — Club Wyndham Atlanta role is onsite in Atlanta, GA. Compensation is not specified. Travel + Leisure Co. operates vacation ownership, travel membership, resort, and lifestyle travel brands, with a mission to put the world on vacation. The supervisor leads guest service shifts and front- and back-of-house operations, coaching staff and resolving guest needs. The role supports guest satisfaction through effective check-in and check-out, accurate room inventory, completed daily tasks, and strong associate and guest relationships.

What you'll do

• Lead daily guest service shifts and plan front- and back-of-house operations
• oversee check-in and check-out procedures
• analyze reports and communicate team needs
• ensure checklist tasks are completed
• maintain room inventory
• adjust schedules
• build positive guest, owner, and associate relationships
• train and coach staff
• support customer service standards and communicate reservation flag information.

What we're looking for

Skills & competencies

guest services supervisor

club wyndham atlanta

atlanta ga

travel + leisure co.

guest services

hospitality

shift leadership

guest check-in

guest check-out

room inventory

staff coaching

hotel experience

Work arrangement

• Weekend coverage required

Benefits & perks

• For eligible associates: medical, dental, vision, flexible spending accounts, life and accident coverage, disability, paid time off and holidays depending on position, paid volunteer time, 401(k) with employer match, legal and identity theft plan, voluntary income protection, wellness program, and employee assistance program.

Why this role

The posting requires a valid driver’s license, one year of supervisory or management experience, and one year of hotel, timeshare, or hospitality service experience.

About the employer

Travel + Leisure Co. is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.