Associate Customer Success Manager

Job overview

The Associate Customer Success Manager works in a hybrid arrangement in Washington, DC, with four office days per week and Wednesdays designated as work-from-home. The base salary range is $50,000–$55,000 per year, plus commission, equity, and benefits. Nitra’s mission is to build a more efficient healthcare system through fintech and software solutions that help doctors manage their practices. The role serves as a primary customer contact, resolving day-to-day questions and helping customers use Nitra’s products and services. It also drives re-engagement with inactive customers and coordinates with internal teams to resolve issues and improve the customer experience.

What you'll do

• Handle inbound customer questions and day-to-day issues
• manage customer interactions by phone, SMS, and email
• explain products and services
• proactively contact inactive customers
• identify and resolve barriers to usage
• follow up on open requests
• track customer activity
• partner with Sales, Product, Operations, and Support
• apply customer engagement and reactivation playbooks.

What we're looking for

Skills & competencies

associate customer success manager

customer success

customer support

customer engagement

customer re-engagement

phone support

sms

email

healthcare technology

hybrid

washington dc

$50k–$55k/year

commission

equity

Work arrangement

• Weekend coverage required

Benefits & perks

• Equity, medical, vision, and dental insurance options, and an employer 401(k) match.

Why this role

Hybrid schedule requires four office days per week, with Wednesdays designated as work-from-home. The posting seeks 1–3 years of relevant customer-facing experience.

About the employer

nitra is hiring for this role. Industry: Custom Computer Programming Services. Sector: 54.