Guest Service Agent

Job overview

The Guest Service Agent role is onsite in Sedona, AZ. Compensation is not specified. The position supports the Front Desk, Concierge, and Guest Experience teams at Crystal Creek Hospitality, a collection of independently spirited and branded hotels. The agent handles front desk operations and guest requests to maintain service standards, resolve concerns, and support a positive hotel stay from arrival through checkout.

What you'll do

• Handle reservations, check-ins, check-outs, room upgrades and moves, billing, cash and card transactions, switchboard calls, guest requests, and follow-up
• greet guests and provide accurate information
• complete registration and issue room keys
• resolve complaints within guidelines
• respond to phone and email inquiries
• monitor guest accounts and room inventory
• process payments
• use OPERA and other assigned systems
• complete checklists and shift reports
• manage lost and found
• maintain the workstation and lobby
• provide local recommendations.

What we're looking for

Skills & competencies

guest service agent

front desk

guest services

hotel operations

sedona az

crystal creek hospitality

reservations

check-in and check-out

opera

guest experience

customer service

lost and found

Work arrangement

• Weekend coverage required

Why this role

The posting requires at least one year of front desk or customer service experience, preferably with OPERA systems, and emphasizes guest problem resolution, hotel operations knowledge, communication, and multitasking.

About the employer

Crystal Creek Hospitality is hiring for this role. Industry: All Other Traveler Accommodation. Sector: 72.