Customer Service Representative – Utility Accounts

Job overview

The Customer Service Representative role is onsite in Manitowoc, WI. Starting pay is $27.16 per hour. Manitowoc Public Utilities serves utility customers through its customer-account operations. The representative handles account-related clerical work and customer communications, including billing questions, collection calls, account follow-up, and routing technical service concerns. The role also supports cashiering and billing processes and helps customers use the self-service portal.

What you'll do

• Respond to customer inquiries by phone, voicemail, and email
• resolve account issues and explain billing
• maintain customer information and correspondence
• follow up on commercial applications, deposits, and delinquent accounts
• coordinate with Accounting and back up cashiering and billing
• process cash batches and account adjustments
• educate customers about the self-service portal.

What we're looking for

Skills & competencies

customer service representative

manitowoc wi

manitowoc public utilities

utility accounts

billing questions

customer information system

cash processing

collections

self-service portal

$27.16/hour

monday–friday

onsite

Work arrangement

• Weekend coverage required

Why this role

The stated schedule is 8:00 a.m.–4:30 p.m., Monday–Friday, with a possible change to Monday–Thursday 7:00 a.m.–4:30 p.m. and Friday 7:00 a.m.–11:00 a.m.

About the employer

Manitowoc Public Utilities is hiring for this role. Industry: Electric Power Distribution. Sector: 22.