Senior Customer Success Manager

Job overview

The Senior Customer Success Manager role is fully remote, with the United States preferred and U.S. business hours. Compensation is $8,000 USD per month. The client is a digital marketing company helping local and home service businesses generate qualified leads and grow through organic marketing strategies. The manager owns key customer relationships, strengthens retention, and helps develop the Customer Success function. By identifying risks, managing escalations, coaching team members, and improving customer processes, the role supports customer outcomes and the company’s growth.

What you'll do

• Own key customer relationships throughout the customer lifecycle
• conduct regular check-ins and strategic conversations
• identify customer needs, risks, and opportunities
• drive satisfaction, engagement, retention, and renewals
• manage escalations
• track customer health and performance indicators
• manage, coach, and support Customer Success team members
• collaborate with Sales, Operations, Marketing, and leadership
• improve onboarding, communication, retention, and Customer Success processes.

What we're looking for

Skills & competencies

senior customer success manager

hire emerald

remote

digital marketing

professional services

customer retention

account management

team leadership

customer experience

renewals

u.s. business hours

$8,000/month

Work arrangement

• Weekend coverage required

Why this role

Fully remote leadership role combining key-account ownership, retention strategy, and Customer Success team development.

About the employer

Hire Emerald is hiring for this role. Industry: Advertising Agencies. Sector: 54.