Senior Unified Communications Engineer

Job overview

The Senior Unified Communications Engineer role is remote; the listing does not specify a geographic scope. Compensation is not specified. The role supports the IRS User and Network Services Division and its Unified Communications unit. The role exists to maintain and evolve the IRS enterprise voice, video, and collaboration environment while supporting site changes and future modernization. It contributes to reliable communications services through engineering, troubleshooting, lifecycle projects, technical leadership, and documentation.

What you'll do

• Design and troubleshoot enterprise dial plans, call flows, and routing
• install, configure, and upgrade Cisco Unified Communications Manager, voicemail, presence, and call recording platforms
• support voice gateways and video infrastructure
• lead upgrades, migrations, retrofits, deployments, and decommissioning
• provide Tier 3 troubleshooting and root-cause analysis
• contribute to modernization planning
• maintain technical documentation and deliver training.

What we're looking for

Skills & competencies

senior unified communications engineer

nuaxis innovations

remote

irs

cisco cucm

voice engineering

video collaboration

tier 3 troubleshooting

video relay service

network upgrades

federal it

Work arrangement

• Weekend coverage required

Benefits & perks

• Benefits and culture information is available through the employer's careers materials.

Why this role

Supports a Cisco-based IRS UC environment serving approximately 520 locations and 85,000 employees, including Video Relay Service for employees who are deaf or hard of hearing.

About the employer

NuAxis Innovations is hiring for this role. Industry: Computer Systems Design Services. Sector: 54.