Associate of Guest Solutions

Job overview

The Associate of Guest Solutions role is onsite in Harvey, LA. Compensation is described as competitive commission-based pay with performance bonuses, but no numeric amount is specified. 1915 South owns and operates Ashley stores and distribution centers and emphasizes customer service and employee development. The associate handles guest interactions from first contact through resolution, coordinating service claims, delivery support, order tasks, and follow-up. Cross-training across Guest Solutions functions supports a consistent customer experience.

What you'll do

• Handle incoming calls and resolve issues
• process service and warranty claims
• coordinate delivery scheduling, tracking, and issue resolution
• manage post-purchase order tasks
• use authorized save strategies
• provide virtual in-store support
• follow up with guests
• maintain CRM and ticket records
• complete cross-training
• participate in coaching and quality reviews
• meet individual service and follow-up targets.

What we're looking for

Skills & competencies

associate of guest solutions

harvey la

1915 south

customer service

guest support

warranty claims

delivery coordination

order management

crm records

weekdays

evenings

weekends

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, vision, disability, and life insurance
• paid vacation and sick leave
• 401(k) with company matching
• tuition assistance
• employee furniture discounts
• career development and advancement opportunities.

Why this role

Requires a high school diploma or equivalent and at least one year of customer service, call center, or guest-facing experience. Schedule includes weekdays, evenings, and weekends. Benefits include insurance, paid vacation and sick leave, 401(k) matching, tuition assistance, furniture discounts, and career advancement opportunities.

About the employer

1915 South / Ashley is hiring for this role. Industry: All Other Traveler Accommodation. Sector: 72.