Technical Customer Operations Manager

Job overview

The Technical Customer Operations Manager role is listed in Dallas, Houston, and Austin, TX, and Sterling, VA; the structural listing location is Houston, TX, and compensation is not specified. The role connects CyrusOne’s hyperscale customers with internal data center operations and engineering teams. The position coordinates technical requirements, operational issues, incidents, and planned work while keeping customers informed. By monitoring service performance and supporting capacity planning and continuous improvement, it helps align customer needs with reliable data center operations.

What you'll do

• Serve as the operational point of contact for customer operations teams
• coordinate operational requirements, incidents, and maintenance
• manage technical issue resolution and customer communications
• track performance against SLAs and KPIs
• oversee incident escalation and reviews
• support capacity planning, change management, projects, and customer-facing documentation.

What we're looking for

Skills & competencies

technical customer operations manager

cyrusone

houston tx

dallas tx

austin tx

sterling va

hyperscale customers

data center operations

incident management

sla reporting

technical issue resolution

customer relations

Work arrangement

• Weekend coverage required

Why this role

Combines technical data center operations coordination with customer relationship management for hyperscale and enterprise customers.

About the employer

CyrusOne is hiring for this role. Industry: Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services. Sector: 51.