IT Help Desk/Deskside Support

Job overview

The IT Help Desk/Deskside Support role is full-time and onsite in Sterling, VA. Pay starts at $21 per hour. The position provides end-user computing support for client users, including identified VIPs. The role exists to keep user devices and related equipment functioning through troubleshooting, repair, installation, and desk-side assistance. It also supports service operations by communicating repair status and following documented procedures and customer service metrics.

What you'll do

• Troubleshoot and repair PCs, desktops, laptops, tablets, and printers
• support client-identified VIPs
• respond to change management requests
• install new PC equipment
• perform desk-side support and IMAC activities
• communicate arrival times, repair estimates, and status to end users and service desk personnel
• follow documented service operations policies and procedures.

What we're looking for

Skills & competencies

it help desk

deskside support

sterling va

bc tech pro

full-time

onsite

starting at $21 per hour

hardware troubleshooting

pcs and laptops

printers and tablets

imac

vip support

health dental vision

401(k)

Work arrangement

• Weekend coverage required

Benefits & perks

• Health, dental, and vision benefits
• 401(k).

Why this role

A+ certification is desired; technical school certification or equivalent of 2–4 years of relevant experience is typically required.

About the employer

BC Tech Pro is hiring for this role. Industry: Computer Facilities Management Services. Sector: 54.