Customer Service Representative — Public Transit

Job overview

The Customer Service Representative role is onsite in Tulsa, OK. Pay is $15–$16 per hour. MetroLink Tulsa provides fixed-route bus, paratransit, and on-demand rides to connect people with destinations across the Tulsa area.

What you'll do

• Provide accurate information about routes, schedules, and policies by phone, email, or in person
• help passengers plan trips and find stops
• suggest alternative ride options when needed
• handle and document customer inquiries, concerns, complaints, and compliments
• and stay current on software, policies, and procedures.

What we're looking for

Skills & competencies

customer service representative

public transit

passenger support

bus routes

trip planning

paratransit

on-demand rides

customer inquiries

tulsa ok

metrolink tulsa

$15–$16/hr

evenings and weekends

Work arrangement

• Weekend coverage required

Benefits & perks

• Free employee health insurance, long-term disability, and life insurance
• vision, dental, and supplemental insurance available
• pension and 457(b) retirement
• vacation, sick time, and holidays.

Why this role

Must be willing to work evenings, nights, weekends, and some holidays as needed.

About the employer

MetroLink Tulsa is hiring for this role. Industry: School and Employee Bus Transportation. Sector: 48.