IT Help Desk Engineer, Level 3 (Managed Services Provider)

Job overview

The IT Help Desk Engineer, Level 3 (Managed Services Provider) role is onsite in Boise, ID; compensation is not specified. The position supports a client described as a leading IT solutions and managed services provider in Boise. The role delivers advanced technical support and solutions for client business needs, spanning network infrastructure, servers, cloud and voice systems, and escalated service requests. It also works with sales and clients on technical assessments, proposals, implementations, and ongoing account support.

What you'll do

• Provide pre- and post-sales technical support, including discovery meetings, site visits, proposals, presentations, assessments, implementation, and technical account management
• architect and deploy routers, switches, and firewalls
• implement and monitor network security
• deploy and manage Windows servers and Active Directory
• design local area networks
• maintain network hardware and software
• build file servers and cloud solutions
• configure and manage VoIP
• troubleshoot network infrastructure
• manage Microsoft Exchange Server
• monitor alerts, handle escalated service requests, and onboard new users.

What we're looking for

Skills & competencies

it help desk engineer

level 3

managed services provider

network infrastructure

windows server

active directory

microsoft exchange

voip

boise id

k2 staffing

Work arrangement

• Weekend coverage required

Benefits & perks

• The client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.

Why this role

The posting seeks at least five years of hands-on technical experience and three years in a client-facing environment. CompTIA, Microsoft, and Cisco certifications are listed as ideal qualifications, not requirements.

About the employer

K2 Staffing is hiring for this role. Industry: Engineering Services. Sector: 54.