Operations Analyst - Customer Service
Employment type
Contract
Work setting
On-site
Location
Kenosha, WI
Schedule
Day shift
Posted
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Job overview
The Operations Analyst - Customer Service is an onsite role based in Kenosha, WI. Compensation is not specified for this position, which supports the Corporate Customer Service department at Uline, a leading distributor of shipping and packaging materials. This role exists to transform contact center data into actionable insights that drive operational improvements. The analyst will build dashboards and perform statistical reporting to enhance service efficiency and inform business strategy.
What you'll do
- Analyze contact center performance data
- drive improvements in customer service operations
- build and maintain SQL queries and Power BI dashboards
- collaborate with stakeholders to gather project requirements.
What we're looking for
- Skills & competencies
- contractday shiftkenosha wiulinedata analysissqlpower bicustomer serviceoperationsonsiteno on-callno travel
- Work arrangement
- Weekend coverage required
Benefits & perks
- Health insurance, 401(k) with 6% match, bonus programs, paid time off, tuition assistance.
Why this role
Requires SQL, Power BI, and Excel proficiency; RPA experience is a plus.
About the employer
Uline, Inc. is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.
Additional details
- Industry sector
- 56
- Industry
- Telemarketing Bureaus and Other Contact Centers
- Occupation code
- 13-1111.00
You'll be redirected to the employer's application page.
Listing ID: 6d0830ba-dc10-4b81-b929-61a76042e1ce